Returns & Exchanges

At Eternal Muse, we want you to feel confident in your beauty ritual, which is why we offer a 30-day window for returns on all eligible products. If your purchase doesn't align with your skin's needs, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Ensure the products are in their original packaging and unused condition, then securely place them in a shipping box with the provided return slip.

• 3.
  Label and Ship

  Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location.

• 4.
  Quality Review and Refund

  Once our team receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.